Credit Controller – Woking

Full Time


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Global IT Software company is looking for an experienced Credit Controller to join its large and dynamic Finance Operations team based in Woking.

Reporting to the Credit Manager in a Credit Control team of 6, the successful candidate will be responsible for debtor account collections, working closely with collection specialists in the US, Hong Kong and Japan. This role requires strong systems knowledge and administration of collections systems and process workflow.


Duties and Responsibilities

  • Improving cash flow, reducing exposure of loss by maintaining timely payment inflow and achievement of collection targets
  • Establishing relationships with customers for daily interaction and follow up regarding outstanding balances and notifying account managers of problem customers
  • Daily update of collection record in SAP / Excel to include records of calls, letters, e-mails, notes, promised payments, issues and any other relevant correspondence
  • Work with internal account managers, billing and sales to facilitate the resolution of customer disputes
  • Provide analysis and suggestions on handling aged balances; whether they should be escalated to upper management, reserved for, written off, sent to collections etc
  • Cash receipt posting process, ensuring payments are correctly applied to customer accounts
  • Monthly forecasting of anticipated cash income to assist in group cashflow expectations
  • Collection of certificates from customers for short payments for overseas withholding tax
  • Preparation of monthly accounts receivable commentary to be included in the monthly financial book which should be a summary of the status of problem areas

Key Requirements

  • Demonstrable Credit Control / Collections experience with preferable exposure to global & multi-currency markets
  • Ability to easily commute to Woking
  • Excellent communication skills
  • Ability to prioritise and multi-task
  • Proficiency in Excel
  • SAP experience would be an advantage