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Global Telecommunications firm with offices based in Basingstoke is looking for a Credit Controller to join the large and dynamic finance team.
The role will report to the Director of Billing and customer Care as part of a Collections team of 10.
Manages complex Customer collections, meeting DSO and cash targets for often very complex or bespoke billing or collections arrangements. Drives Internal communications to exceed targets by meeting with other key stakeholders within the business. Looks and seek opportunities to improve processes to improve and assist wider collection team to collect cash within payment terms and to automate manual processes so that more time can be spent on more challenge’s customers.
High volume complex collections via various methods. Works closely with Billing Team managers and Customer care manager to help improve customer experience. Demonstrates strong communication skills with customers and is able to escalate effectively within customer chain of command when required to obtain desired results. Forecasts accurately expected payment amounts per customer to support wider EMEA cash forecasts and takes responsibility for adjusting forecast should issues or opportunities arise. Review’s Bid’s and proposed payment terms to ensure DSO can be maintained within SLA targets. Aged Debt reporting
Experience of cash collections within a large corporate business.
Experience of managing a large Complex ledger.
Leads Debt reviews with Sales and senior management to ensure that all customers have accurate forecasted cash for each month and highlights risks and opportunities in a timely fashion.
Takes action on defaults after following procedures and users communication channels that need to be adhered to.
Helps Flag large disputes to ensure wider team follows best code of conduct practices to maintain good customer experience.