Interim HR Manager

Full Time
Basingstoke,
£250 per day

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Description

My client is a multi-national Telecommunications company and are looking for an interim HR Manager for 6 months. The EMEA HRSS Manager is responsible for managing the EMEA HR Shared Services team which includes EMEA HR Contact Center and overseeing all EMEA employee benefits and pension administration.

Duties

Position Summary:
• Manage the day to day duties of the EMEA HR Shared Services team including team escalations, ensuring service level agreements and customer satisfaction scores are met, team and individual coaching and guidance
• Partner with Payroll manager to ensure payroll elements are entered timely and accurately by the team
• Support the regional strategy for benefits and ensure benefits and pension administration is completed in a timely manner
• Resolve all human resource and benefit queries from EMEA staff and from 3rd party external partners in a professional, timely and accurate manner
• Support all EMEA employees with human resources administrative and systems processes (employee contracts, on-boarding, off-boarding, reference checking, etc.)
• Assist HR with review on company policies and procedures and ensure Shared Services have suitable processes to correspond with any changes
• Be the regional point of contact for internal and external auditors
• Assist the wider HR group in accounting tasks as required
• Preparation of ad-hoc reports as requested by HR/Finance
• Undertake ad-hoc project work as required, such as GDPR, Gender Pay Gap, Visas and Immigration etc…

Requirements:

• Human Resource experience (UK and Continental EU)
• Supervisory and customer service experience
• Competency with Excel, Word and Powerpoint software
• Flexible and adaptable attitude
• Experience of rolling out and promoting new systems useful
• Experience with SAP/Success Factors ideal